Privacy Policy & Data Security
Rafi Fashion is committed to upholding the highest standards of data integrity, confidentiality, and transaction security for our valued executive clientele.
Executive Data Security Commitment
When you purchase from Rafi Fashion (online or at any of our official flagship showrooms), your personal data is protected with bank-grade security protocols. We strictly operate in compliance with the ICT Act of Bangladesh and Bangladesh Bank Electronic Commerce Guidelines.
Zero Card Storage
Card PINs & CVVs are never saved on our servers.
EPS Gateway Security
Processed via Bangladesh Bank authorized EPS system.
No Third-Party Selling
Your phone & address are never rented or sold.
1. Corporate Identity & Data Controller
This digital platform is owned and operated by Rafi Fashion Ltd. (operating with brand lines including Fit Elegance). We maintain our registered flagship facility and digital operations at:
Rafi Fashion Ltd. / Fit Elegance
House - 66, Road - 14, Sector - 14, Uttara, Dhaka, Bangladesh
Hotline: 01411876777 • Official Email: [email protected]
2. Information We Collect
We collect only the minimum required information necessary to process your orders, fulfill deliveries, and maintain your executive client membership:
- Personal & Contact Details: Full name, telephone/mobile number, email address, and saved shipping addresses.
- Order & Tailoring Specifications: Purchased apparel items, chosen garment sizes, bespoke alteration requests, order invoices, and payment confirmation status.
- Technical & Session Data: IP address, device operating system, and session timestamps used solely for security auditing, fraud prevention, and session continuity.
3. Payment Security & EPS Gateway Compliance
Easy Payment System (EPS) & PCI-DSS Security Disclosure
All digital online transactions on this website (including Visa, Mastercard, American Express, bKash, and Nagad) are securely processed via Easy Payment System (EPS), an authorized Payment System Operator (PSO) licensed and regulated by Bangladesh Bank.
In the event of a Cash on Delivery (COD) order, payment is collected directly by our authorized logistics courier at the time of doorstep handover, with no electronic payment data captured.
4. How We Use Collected Information
The data collected is utilized exclusively for legitimate business purposes:
5. Third-Party Disclosures & Logistics Partners
We do not share, sell, or rent your personal information to external commercial brokers or advertising networks. Personal data is shared strictly on a need-to-know basis with:
- Authorized Logistics Partners: Delivery carriers (such as Steadfast Courier, Pathao, or Paperfly) receive your name, contact phone, and delivery address solely to complete doorstep parcel dispatch.
- Statutory & Law Enforcement Bodies: Disclosed only if mandated by the laws of Bangladesh or a formal directive from a competent judicial authority.
6. Your Rights & Access Controls
You retain complete control over your personal profile:
• Review & Edit: You can review and update your saved delivery addresses, profile details, and passwords directly via the Executive Account Portal.
• Data Deletion Request: You may request the permanent deletion of your customer account and personal records by submitting an email to [email protected].
7. Contact Our Data Compliance Team
For questions or concerns regarding our privacy standards, EPS Payment Gateway verification, or data handling practices, please contact our Compliance Officer: