Return & Refund Policy
We take immense pride in our tailoring precision and product quality. If your ready-to-wear garment does not match your expectations, we offer a dedicated 3-day return and exchange guarantee.
The Rafi Fashion 3-Day Return & Exchange Guarantee
3-Day Easy & Transparent Return and Exchange Guarantee
Customers have 3 calendar days (72 hours) from the timestamp of delivery confirmation to inspect their purchase and initiate a return or exchange request. We want you to feel completely confident with your fit, fabric, and tailoring style.
3-Day Notification
Inform our support hotline within 72 hours of receiving the parcel.
8 Showroom Outlets
Instant size/color exchange available at any showroom outlet.
Original Channel Refund
Refunded directly to Card / bKash / Nagad in 5–7 working days.
1. Conditions for Return & Exchange Eligibility
To qualify for a 3-day exchange or refund, returned merchandise must adhere to the following strict conditions:
- Return requested within 3 calendar days of receiving delivery.
- Garment is unworn, unwashed, unaltered, and free from perfume, stains, or smoke odors.
- All original brand tags, neck labels, care tags, and barcode tags remain firmly attached.
- Item must be returned with its original packaging, dust bag, or garment cover.
- Accompanied by the original order cash memo or digital invoice.
- Custom Bespoke Tailoring: Suits, blazers, or trousers custom-tailored to personalized body measurements (unless a manufacturing defect is present).
- Altered Garments: Items that have been altered, hemmed, or customized by the customer after receipt.
- Hygiene Items: Innerwear, socks, and face masks cannot be returned once the sealed packaging is opened.
- Items requested after the 3-day window has elapsed.
2. Two Convenient Return Methods
You can complete your return through either our physical retail network or via courier pickup:
Option A: Instant Showroom Return (Fastest)
Walk into any of our 8 authorized showrooms across Dhaka (Tejgaon Flagship, Banani, Uttara, Dhanmondi, Jamuna Future Park, Mirpur, Elephant Road, Wari) within 3 days with your product and invoice.
Option B: Courier Return Dispatch
If you are located outside Dhaka or cannot visit a showroom, notify our customer care team within 3 days. Carefully pack the garment and send it via any courier service to our central warehouse in Tejgaon.
3. Damaged, Defective, or Incorrect Item Guarantee
100% Free Replacement with Zero Extra Cost:
In the unlikely event that you receive a damaged garment, stitching flaw, fabric defect, or wrong size/color sent by our warehouse, please contact us immediately within 3 days. Rafi Fashion will bear the full return delivery and re-dispatch costs, providing you with an immediate replacement or full refund without deduction.
4. Refund Processing & Timelines
All refunds are issued in strict compliance with Bangladesh Bank E-Commerce Merchant Regulations and EPS Payment Gateway operational guidelines:
| Payment Channel | Refund Method | Processing Timeline |
|---|---|---|
| Credit / Debit Card (EPS) | Reversal to original card statement via EPS gateway | 5 – 7 Business Days |
| bKash / Nagad (MFS) | Direct MFS refund to the sender's wallet number | 3 – 5 Business Days |
| Cash on Delivery (COD) | Bank Transfer (BEFTN/NPSB) or bKash wallet disbursement | 3 – 5 Business Days |
| Store Credit / Voucher | Instant Digital Voucher issued for immediate re-order | Instant (Within 2 Hours) |
* Note: Depending on your card issuing bank (e.g. City Bank, BRAC Bank, EBL), bank statement reflection may take an additional 2–3 business days.
5. How to Initiate a Return in 3 Simple Steps
Notify Us (Within 3 Days)
Call our support team at 01411876777 or reach out via WhatsApp with your Order ID and the reason for return/exchange.
Quality Inspection
Drop off the garment at any showroom or send it to our Central Quality Hub via courier. Our quality tailors verify the unworn status and tags.
Exchange or Refund
Your replacement size is dispatched immediately, or the refund amount is credited directly to your original payment channel.
Need Assistance with an Order Return?
Our dedicated client care managers are available 7 days a week (10:00 AM – 8:00 PM) to assist you with fast exchanges and returns.